The "retail " bank

Post offices, local branches, currency exchanges

As a bank’s most central channel, the role of the local branch is changing to maximise customer interaction and increase the return on investment. This now tends to involve putting more staff in advisory and selling roles to push cross-selling, re-designing and standardising the physical space across branches (with the risk of making it much simpler for organised criminals to plan and target multiple branches of the same bank), and opening up the working environment. As a result, members of staff are less protected by physical barriers against attacks by abusive customers – or robbers.

Electronic security can help banks and other financial institutions face this challenge, compensating for the reduction in physical barriers standing in the way of robbers in the public areas by making it harder for them to gain access to sensitive assets or data on the one hand, and making it easier and less risky for staff to raise the alarm.

Measurable return on investment through:

  • Greater competitiveness
    - Reduced losses
    - Increased operational efficiency
    - Enhanced customer experience

  • Long term upgrade and development strategy
    - Future proof technology platform
    - Integration into existing IT environment

  • Improved overall security of premises
    - Create a working environment more conducive to doing business
    - Maximise sales opportunities
    - Reduce risks of identity fraud with comprehensive verification tools
    - Facilitate compliance with data security requirements

  • Central and remote management (own or outsourced)
    - Faster verification / response to alarms
    - Minimise losses and intervention costs