Support Center Services - National Customer Support Center Services
Services offered through the National Customer Support Center
Central Monitoring Station (CMS): Fire, Security and Life Safety Services
Fire and Security Monitoring Services for Industry - Fire alarm and security system panels and devices are monitored by the Siemens UL Listed central station to provide immediate emergency response. With roundthe-clock electronic surveillance, Siemens will notify authorities in the event of a fire emergency or provide immediate response to a security alarm. Some of the largest commercial enterprises trust Siemens with their monitoring. By focusing on commercial business, Siemens dedicates itself to a highlevel of operation that sets it apart from other companies that handle primarily residential monitoring.
Enterprise Security Solutions
Remote Access Management - Siemens offers access control system hosting and web administration for building and enterprisewide remote access management. Full services include outsourcing, hosting and administration of your access control system, and access card management.
Building Automation Services
Remote Monitoring Services - Scalable to customer needs and size, Siemens can either provide continuous monitoring on a full-scale system level or simply monitor for singlepoint alarm events such as freeze warnings, temperature or pressure detector for critical environments, or vibration monitoring.
Remote Operations / Virtual Operator - Using a suite of online and remote tools, Siemens can replicate an on-site operator to handle control system management any time your buildings are under-staffed to handle emergencies and when immediate response is necessary.
24/7 Technical Support - You can count on business and after-hours support from highlytrained Siemens technicians.
After-hours support of your building - or multiple facilities and campuses, nationwide
When your staff goes home at night, Siemens can offer you the same support and peace of mind.
Full Certification and Compliance
The National Customer Support Center is a certified Central Monitoring Station (CMS) for Fire and Security services. Qualifications include:
Listed by Underwriters Laboratories (UL) to standards 827, 1981 and 2050
In compliance with National Fire Protection Association (NFPA), Standard 72
Member of the Central Station Alarm Association
CSAA Five Diamond Central Station Designation