Continuous support - National Customer Support Center Services

Operating 24 hours a day, 7 days a week, the National Customer Support Center offers you the value of continuous building support through a fully-staffed, state-of-the-art facility in Dallas, Texas. Building automation, fire protection and security services are delivered remotely to customers, in real-time, directly to their locations across North America.

The Siemens Building Technologies National Customer Support Center houses a number of integrated tools to monitor and protect your company's investments. The center has a staff of fully-trained technicians and response coordinators who handle complex calls, perform routine monitoring and provide immediate response to all types of system alarms. Using a number of tools, equipment and capabilities, the National Customer Support Center goes above and beyond the concept of a "call center" or traditional customer support center. Services range from simple alarm point monitoring, to remote security and access control solutions. For advanced needs, our enterprise-wide solutions and high-touch monitoring of critical environments can provide services to meet your buildings' customized operating procedure.

When you rely on the National Customer Support Center for delivery, you know your building is protected by reliable, responsive services that are delivered with Siemensbrand intelligence.