Expertise instead of trial and error
Once a security system has been installed or modernized to meet changing risks, security staff have a comprehensive set of tools to hand in order to identify potential sources of danger from the very first signs of a problem. With this information, staff are then able to make appropriate decisions depending on the situation.
A prerequisite for the most efficient use of a system is an in-depth knowledge of the system’s components and capabilities. If your staff are fully trained on all aspects of the system they will be able to use the system to full capacity in order to detect, notify, and intervene in all security situations. With the appropriate advise, tools, and training you can efficiently manage and operate your security systems.
Our service offering
On-site training on the system
Mandatory training on the security system at the point of commissioning can’t be a substitute for an intensive training of the operating staff. A training bears in mind the differences compared to the previous solution, tightens the handling of the system by a learning by doing approach and allows to be responsive to questions and specifics which might arise from changed activities and processes. In order to ensure knowledge continuity and further improve expertise, we would recommend follow-up training in periodic intervals.
Siemens offers:
Remote assistance for urgent demand
Even during normal operational security time, relevant questions crop up and have to be answered quickly and competently. Common examples include personnel changes in the operating team or uncertainties in handling the less used functions. To ensure overall system security and protection we offer system administrators and operational staff well-directed assistance adapted to the type of security system and its complexity (stand-alone, integrated, multi-site) over the telephone or online.
Siemens offers:
Telephone support
Online support
Highlights
Higher availability
Straggered training sessions provide the knowledge required for continued, confident use of the system and help prevent incorrect operation and the consequential costs.
Optimized operation
Well-trained operating personnel can use the security system’s capabilities with confidence and act competently even in critical situations.