Our service category Alarm Management provides an immediate response to alarms generated by your fire safety and security systems. Monitor your fire, burglary, intrusion, hold-up, aggression or panic alarms, whenever they occur and reporting the status back to you. You can relax while we monitor your systems and respond to alarms appropriately according to a predefined scheme. 

Our service offering

Alarm Management

Alarm Management systems are supported by the Monitoring and Alarm Receiving Centers (MARC) from Siemens. Our MARC specialists are a vital link between your company’s fire safety, security, and building automation systems and the appropriate intervention. In emergencies, security staff or police officers are directed to the right place at the right time.

Alarm & Action

Alarm & Action services from Siemens monitor fire, burglary, intrusion, hold-up, aggression or panic alarms, whenever they occur at your company.

• Burglary and hold-up services include remote verification and monitoring of burglar, hold-up, aggression, and panic alarms throughout your company. Our dedicated professionals at the MARCs have direct access to security guards and police departments and will direct them to the right place at the right time.

• Fire services employ your telecommunication lines to monitor and validate alarms at one of our MARCs. Our experts immediately initiate appropriate intervention responses, including directly contacting emergency services. In addition, local regulations may require the alarm system to be directly connected to the fire department.

Event Handling

Our Event Handling services provide you with peace of mind by continuously monitoring your company’s fire safety, security, and building automation systems and reporting the status back to you:

• Event Monitoring for specific system event information

• Event Analysis for system operation improvement

• Event Response for timely service or system support

Highlights

Taking the right action to an alarm situation

Alarm Management services from Siemens provide immediate response to life-threatening emergency alarms generated by your fire safety and security systems. Our qualified team of emergency specialists is ready to serve you 24/7 (24 hours a day and 7 days a week).

Peace of mind

Relax whilst we’ll take care of monitoring the full functionality of your fire safety, security, and building automation systems. We will professionally handle your company’s fire, burglary, intrusion, hold-up, aggression or panic alarms. Your benefits include:

• Secure remote monitoring

• Reliable and professional support

• Screened, trained and highly specialized staff

• Decreased false alarms and the subsequent costs

• Direct access for immediate intervention to:

1. Security guards

2. Fire and emergency departments

3. Police forces