Four Seasons Hotel, Seoul, South Korea

Highest level of security and safety for the Four Seasons Hotel

Customer

Ranked as one of the top luxury hotel brands globally, the Four Seasons Hotels & Resorts manages 98 properties around the world. The new Four Seasons Hotel Seoul will offer with 317 guestrooms on 25 stories. Siemens will have another excellent reference in the hotel industry, implementing an advanced building management system in the Four Seasons Hotel in South Korea, which transcends the 5-star international standard.

Four Seasons Hotel, Seoul, South Korea

Requirements

With plans for a new property in Seoul, South Korea, Four Seasons was intent on selecting a security system which would ensure the highest level of security and safety for its guests and staff while providing optimal comfort everywhere and any time.

Solution

Key factors for the decision to use Siemens installations and systems were BT’s proven references in the hotel industry and the ability to design a state-of-the-art security infrastructure suited to the world’s most luxurious hotels. Security systems from Siemens maximize responsiveness to any security breach in the hotel.  They prevent thefts or any kind of criminal activities, while ensuring impenetrable security and have been highly recognized in previous projects for sophisticated product design for the luxury hotels. The main goal is to make visitors feel safer and more comfortable. Through this contract, Siemens set up a comprehensive security system in the 25-story Four Seasons Hotel Seoul including CCTVs, Access Control systems, a Security Management System and an advanced Help Assistance System.

Through the implemented access control systems the security staff is able to manage and control the access to all areas of the property. This is achieved through a variety of modern electronic identification methods, which only allow access to an area once the individual has been identified and his or her access rights confirmed after comparison to the profile database on a central processing unit.

The installed video surveillance and management systems support the security personnel and keep the whole facility under continuous observation for maximum guest security. This is achieved through strategically positioned fixed or adjustable dome cameras in places such as the foyer, loading ramps, elevators and other public areas. In cases of uncertainty, the cameras, which are centrally monitored and operated, can zoom in on relevant areas to help determine whether an alarm is genuine or not. If it is, the appropriate intervention can be initiated without delay and the recordings can later be easily accessed and used as evidence. At the same time, costs and personnel distractions caused by false alarms are minimized.

Benefits

The benefit of these modern solutions lies in the ability to define, reassign or invalidate an individual’s access rights at a moment’s notice as well as centrally logging every access attempt in real-time. This is extremely helpful should an incident such as theft or vandalism require investigation or an auditable video trail to pursue charges in a court of law. Furthermore, these solutions can be used for other purposes such as time-limited zoning scenarios, whereby specific individuals such as the housekeeping staff may only enter the premises through specific entrances at pre-defined times.

Siemens has developed a comprehensive portfolio of security solutions which, irrespective of the facility’s size, construction, furnishings or organizational structure, will give security staff complete control and management capabilities for any situation. And all this is done without infringing on the facility’s operations or on the comfort and freedom of the guests. With thousands of customers ranging from small, boutique hotels to vast luxury resorts, from casinos to cruise ships, and from wellness centers to residential care facilities, Siemens truly understands the facility operators’ needs and how to keep all guests safe and secure – everywhere and any time.

Facts

  • CCTV system / Video Management

  • Access control

  • Security management system

  • Help assistant system including intercom